Community Management
Comment handling, DM triage, response guidance, moderation, engagement routines, and escalation notes.
Overview.
Community Management keeps comments and messages from being ignored or answered inconsistently. We define response rules, moderate comments, flag important DMs, handle routine replies, and escalate sales or support conversations to the right person.
Includes.
Process.
Define platforms, audience segments, content pillars, posting cadence, and approval flow.
Produce calendar items, captions, graphics, reels, edits, and platform-ready assets.
Publish, monitor engagement, respond where agreed, and adjust the next calendar from performance signals.