Community Management

Comment handling, DM triage, response guidance, moderation, engagement routines, and escalation notes.

Overview.

Community Management keeps comments and messages from being ignored or answered inconsistently. We define response rules, moderate comments, flag important DMs, handle routine replies, and escalate sales or support conversations to the right person.

Includes.

Comment replies
DM triage
Moderation
Response rules
Engagement routines
Escalation notes

Process.

01

Define platforms, audience segments, content pillars, posting cadence, and approval flow.

02

Produce calendar items, captions, graphics, reels, edits, and platform-ready assets.

03

Publish, monitor engagement, respond where agreed, and adjust the next calendar from performance signals.

More.

FAQ

Community Management is delivered under Social Media Management. The included work is scoped around Comment replies, DM triage, Moderation, Response rules.